Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@babyqueenfly.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@babyqueenfly.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@babyqueenfly.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At [Brand Name], we hope you love every purchase. If something is not right, please review the return conditions below.

RETURN WINDOW

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with all tags, seals, protective films, accessories, and gifts included.

A receipt or proof of purchase is required.

BEAUTY & PERSONAL CARE PRODUCTS

For health and hygiene reasons, beauty and personal care products can only be returned if they are unopened, unused, and have all original hygiene seals intact.

Opened or tested lip products, eye products, complexion products, false lashes, applicators, and personal care items cannot be returned unless they arrived damaged, defective, or incorrect.

JEWELRY

Ready-to-ship jewelry must be unworn, undamaged, and returned in its original jewelry box or pouch.

Pierced earrings cannot be returned once the hygiene seal has been removed, except where required by applicable law or when the item is defective.

CUSTOM & PERSONALIZED JEWELRY

Custom-made, personalized, engraved, resized, or specially produced jewelry is not eligible for return or exchange once production has begun.

Custom orders may only be cancelled before the design has been approved and before production has started.

If a custom item arrives damaged, defective, or materially different from the approved design, please contact us immediately.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Opened beauty or personal care products
• Products with broken hygiene seals
• Used false lashes or applicators
• Pierced earrings with removed hygiene seals
• Custom, personalized, engraved, or resized jewelry
• Gift cards
• Items marked Final Sale, where permitted by law

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact [Support Email] within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the item
• Photos of the packaging and shipping label

We will review the issue and offer a replacement, repair, store credit, or refund where appropriate.

HOW TO START A RETURN

Before sending any item back, email [Support Email] with your order number and reason for return.

Returns sent without prior approval may not be accepted.

Approved returns must be sent to:

[Return Address]

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service. We are not responsible for returns lost during transit.

REFUNDS

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping fees are not refundable unless required by law or the order arrived damaged, defective, or incorrect.

EXCHANGES

For faster service, we recommend returning the eligible item and placing a new order.

STATUTORY RIGHTS

Nothing in this policy limits any consumer rights available under applicable local law.

CONTACT

For return questions, contact:

[Support Email]