Refund policy
REFUND POLICY
Last updated: September 2, 2026
We want you to feel confident shopping with BABYQUEENFLY. Please review the return conditions below before sending an item back.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order is delivered.
To be eligible for a return, the item must meet the applicable conditions below and you must provide proof of purchase.
BEAUTY PRODUCTS
For hygiene and product-safety reasons, beauty and cosmetic products must be unused, unopened, and returned in their original packaging with any seals or protective packaging intact.
Opened, used, tested, swatched, or otherwise altered cosmetic products are not eligible for return unless the product arrived damaged, defective, or incorrect.
If you experience an unexpected issue with a beauty product, please stop using the product and contact us at hello@babyqueenfly.com.
JEWELRY
Jewelry must be unworn, unused, undamaged, and returned with its original packaging, tags, accessories, and protective materials, if applicable.
Items showing signs of wear, scratches, alteration, improper handling, or damage occurring after delivery may not be eligible for return.
For hygiene reasons, pierced jewelry that has been worn is not eligible for return unless it arrived damaged, defective, or incorrect.
CUSTOM, PERSONALIZED & FINAL SALE ITEMS
Custom-made, personalized, engraved, made-to-order, or clearly marked final-sale items are not eligible for return unless they arrive damaged, defective, or materially different from what was ordered.
Gift cards are not returnable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@babyqueenfly.com.
Please include:
• Your order number
• The product name
• A description of the issue
• Clear photographs of the product and packaging, when applicable
We will review the information and provide the appropriate next steps.
STARTING A RETURN
Before returning any item, please contact:
hello@babyqueenfly.com
Do not send a return without first contacting us.
Approved returns should be sent according to the return instructions provided by our customer support team.
RETURN SHIPPING
For returns based on personal preference, change of mind, or other non-defective reasons, the customer is responsible for return shipping unless otherwise stated by BABYQUEENFLY.
If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate return or replacement solution at no additional return-shipping cost to you.
Original shipping charges are not refundable unless required by law or unless the return results from an error on our part.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@babyqueenfly.com.
EXCHANGES
Availability can change quickly.
If you would like another color, shade, size, or style, please contact us. Depending on availability, we may recommend returning the eligible item and placing a new order.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at hello@babyqueenfly.com.
We cannot guarantee changes or cancellation once an order has entered processing, fulfillment, or shipment.
STATUTORY RIGHTS
Nothing in this Refund Policy limits any rights or remedies that cannot legally be waived under applicable consumer protection law.
CONTACT
BABYQUEENFLY
9650 9th Street, Suite H
Rancho Cucamonga, CA 91730
United States
Email: hello@babyqueenfly.com
Phone: 909-203-6161
BUSINESS INFORMATION
BABYQUEENFLY is operated by Xingcheng International Limited.
Business Registration No.: 78965068
Registered in Hong Kong SAR.