Shipping policy
SHIPPING POLICY
Last updated: September 1, 2026
Thank you for shopping with BABYQUEENFLY. This Shipping Policy explains how we process and deliver orders placed through our online store.
ORDER PROCESSING
Orders are processed after payment and order information have been successfully received.
Any processing or shipping estimates displayed on a product page, during checkout, or in your order confirmation are estimates based on the information reasonably available to us at the time.
Orders placed during launches, promotions, holidays, or periods of high demand may require additional processing time.
SHIPPING DESTINATIONS
We ship to destinations made available during checkout.
Available shipping services, rates, and estimated delivery times may vary depending on destination, order value, product type, and carrier availability.
If a destination is not available during checkout, we may not currently be able to ship there.
SHIPPING RATES & PROMOTIONS
Applicable shipping charges are displayed during checkout before payment.
From time to time, BABYQUEENFLY may offer complimentary shipping or other shipping promotions. Eligibility requirements and thresholds displayed on the website or during checkout at the time of purchase will apply.
DELIVERY ESTIMATES
Estimated delivery time is 1–7 business days after your order has been processed and shipped.
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, customs processing, transportation disruptions, high-volume periods, or other circumstances outside our reasonable control.
SHIPPING DELAYS
We aim to deliver orders within the estimated delivery timeframe communicated to you.
If we become aware that we cannot ship or deliver your order within the timeframe originally communicated, we will provide notice and, where required by applicable law, give you the option to accept the delay or cancel the affected order for a refund.
TRACKING
When tracking information is available, it will be provided using the contact information associated with your order.
Tracking information may take time to update after a shipping label is created or after the carrier receives the package.
DELIVERY ADDRESS
Please review your shipping address carefully before submitting your order.
If you notice an address error, contact us immediately at hello@babyqueenfly.com.
We will try to assist, but we cannot guarantee that an address can be changed after the order has entered fulfillment or has been transferred to the carrier.
DELIVERED, LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please:
• Confirm the shipping address on your order
• Check around the delivery location
• Check with household members, neighbors, building staff, or mailrooms where appropriate
• Review carrier tracking updates
If the package still cannot be located, contact us at hello@babyqueenfly.com and we will review the situation with you.
DAMAGED SHIPMENTS
If your order arrives visibly damaged, please retain the product, shipping carton, packaging materials, and shipping label and contact us as soon as possible.
Photographs may be requested to help us review the issue.
INTERNATIONAL ORDERS
For destinations outside the United States, customs duties, import taxes, brokerage fees, or other government charges may apply.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs processing may also affect delivery timing.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
Once fulfillment or shipment has begun, we may not be able to modify or cancel the order.
CONTACT
BABYQUEENFLY
Attn: Jimmy
9650 9th Street, Suite H
Rancho Cucamonga, CA 91730
United States
Email: hello@babyqueenfly.com
Phone: 909-203-6161