Shipping policy
Thank you for shopping with babyqueenfly. The information below explains our processing and delivery procedures.
ORDER PROCESSING
Ready-to-ship beauty, personal care, and jewelry orders are normally processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
During product launches, promotions, or holiday periods, processing may take longer.
CUSTOM JEWELRY
Custom and personalized jewelry requires additional production time.
Estimated production time is normally 10–20 business days after:
• Payment has been completed
• Required customization information has been received
• The customer has approved the final design, where applicable
The estimated production time will be shown on the product page or confirmed during the customization process.
DELIVERY ESTIMATES
Estimated delivery times after dispatch:
United States:
3–7 business days
International:
7–20 business days
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
SHIPPING CONFIRMATION
Once your order has shipped, you will receive a confirmation email containing tracking information where available.
Tracking information may take up to 48 hours to update.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please contact [Support Email] immediately if an address needs to be changed.
We cannot guarantee address changes after an order has entered processing or has been shipped.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, customs charges, taxes, or handling fees.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country.
DELIVERY ISSUES
If tracking shows that your package has not moved for an extended period, contact hello@babyqueenfly.com.
If tracking shows the package as delivered but you cannot locate it, please:
• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier
• Wait 24–48 hours, as some packages are scanned before final delivery
Please then contact us so we can assist with an investigation.
DAMAGED PACKAGES
If your package arrives damaged, retain all packaging and contact [Support Email] within 7 days.
Include photos of the product, outer packaging, inner packaging, and shipping label.
SEPARATE SHIPMENTS
Orders containing multiple products may be delivered in separate packages. Separate tracking numbers may be provided.
CONTACT
For shipping questions, contact: